Privacy Policy

Last Updated: 24 September 2026

DublinGuide.ie is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use DublinGuide.ie.

1. Who We Are

DublinGuide.ie is operated by:

WebTrust Development Ltd
93 Upper Georges Street
Dún Laoghaire
Co. Dublin
Ireland

Email: [email protected]

For the purposes of data protection legislation, WebTrust Development Ltd acts as the Data Controller of your personal data.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Information submitted through our contact form
  • Account registration information
  • Information submitted when adding events, places, or other content to the website
  • Any information you provide when communicating with us
  • Your event email choices, if you subscribe

Information Collected Automatically

When you visit DublinGuide.ie, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Time and date of visits
  • Usage statistics

This information helps us operate, secure, and improve the website.

3. User Accounts

Users may create accounts on DublinGuide.ie.

When you register for an account, we process your personal data to:

  • Create and maintain your account
  • Authenticate your login credentials
  • Provide account-related functionality
  • Communicate important account information

You are responsible for maintaining the confidentiality of your login credentials.

4. User-Submitted Content

Registered users may submit events, places, and other content to DublinGuide.ie.

When content is submitted, we may store information associated with your account, including your name, email address, submission history, and the content itself.

By submitting content, you confirm that:

  • You have the right to publish the content.
  • The information provided is accurate to the best of your knowledge.
  • The content does not infringe the rights of any third party.

We reserve the right to review, edit, reject, or remove content submitted to the website.

5. Contact Forms

If you contact us through our website contact form, we will use the information you provide solely to respond to your enquiry and provide any requested assistance.

6. Event Emails

If you choose to subscribe, we use your verified account email address, selected areas, consent history and limited delivery information to provide DublinGuide event emails. Depending on the area, emails may be weekly or sent only when there is something worth sharing. They may include relevant events from nearby areas.

Creating an account does not subscribe you. Event emails are separate from account and submission emails.

We use Mailjet to deliver these emails and report delivery problems, spam complaints and unsubscribes. We do not track whether you open an event email or which links you click, and these emails contain no tracking pixels.

You can withdraw your consent at any time through your newsletter preferences or the unsubscribe link in an email. These options take effect immediately. You may also email [email protected] with “unsubscribe” in the subject line; we will process the request as soon as possible and within two working days.

If emails permanently or repeatedly cannot be delivered, or an address reports an email as spam, we will stop sending to that address.

7. How We Use Your Information

We may use your personal information to:

  • Provide and maintain our services
  • Manage user accounts
  • Respond to enquiries
  • Process user submissions
  • Send DublinGuide event emails when you have subscribed
  • Improve website functionality and content
  • Analyse website performance
  • Ensure website security
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

We do not sell your personal data to third parties.

8. Google Analytics

We use Google Analytics to understand how visitors use DublinGuide.ie and to improve the website.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device and browser information
  • Approximate location information
  • Website interaction data

Google Analytics uses cookies and similar technologies to collect this information.

Analytics cookies are only used where you have provided consent through our cookie consent system.

For more information, please visit:

https://policies.google.com/privacy

9. Google AdSense

DublinGuide.ie uses Google AdSense to display advertisements.

Google and its advertising partners may use cookies and similar technologies to:

  • Display advertisements
  • Measure advertising performance
  • Prevent fraud
  • Personalise advertising where consent has been provided

Advertisements displayed on DublinGuide.ie may be personalised or non-personalised depending on your cookie preferences and consent choices.

Advertising cookies are only used where you have provided consent through our cookie consent system.

You can learn more about Google's advertising practices at:

https://policies.google.com/technologies/ads

You can manage your advertising preferences through:

https://adssettings.google.com/

10. Cookies

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

  • Ensure the website functions correctly
  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Support advertising services

Cookie Consent

When you first visit DublinGuide.ie, you will be presented with a cookie consent banner allowing you to manage your cookie preferences.

Necessary cookies required for the operation of the website are always active.

Analytics and advertising cookies are only used where you have provided consent.

You can change or withdraw your consent at any time using the cookie settings available on the website.

Most web browsers also allow you to control cookies through browser settings.

11. Service Providers

We use service providers to operate DublinGuide.ie:

  • Hetzner for website and database hosting
  • Cloudflare for website delivery and security
  • Mailjet for account and event emails
  • Sentry for error monitoring
  • Google for analytics and advertising, as described above

These providers receive only the information needed to perform their services. Where personal data is processed outside the European Economic Area, an appropriate lawful safeguard is used.

12. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating, securing, and improving the website

We send event emails on the basis of your consent. You can withdraw that consent at any time. We process limited bounce, complaint and suppression information where necessary to avoid sending unwanted or undeliverable email.

13. Data Retention

We retain personal data only for as long as it is needed for the purposes described in this policy. For event emails:

  • Your subscription and selected areas are kept while you are subscribed. Selected areas are cleared when you unsubscribe.
  • An area selected before account creation is kept for 30 days.
  • Consent records are kept while your account exists and for no more than 24 months after unsubscribing.
  • Email addresses are removed from delivery records after 90 days. The remaining delivery record is deleted after 24 months.
  • Delivery notifications are kept for 12 months.
  • If sending is stopped because of bounces or spam complaints, the readable address is kept for up to 24 months. After that, only a coded version is retained to prevent further email to that address.
  • Web server logs are kept for 14 days, other system logs for up to 30 days, and error reports for up to 90 days.

When personal data is no longer required, it is securely deleted or anonymised.

14. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any websites they visit.

16. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:

[email protected]

17. Data Protection Commission

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Website: https://www.dataprotection.ie

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date. We encourage users to review this policy periodically.

WebTrust Development Ltd
DublinGuide.ie
Last Updated: 24 September 2026